Terms of Service

Account: the account created by a User to access the Platform, including Organization Accounts. Applicable Law: all laws and regulations that apply to a User’s use of the Platform. Bandwidth: the capped daily allocation of design time available to a Customer under a Subscription Plan. Creative or Deliverable: the materials produced through the Services based on a User’s requirements. Credits: prepaid units purchased under the Pay-as-you-Go model and consumed against the Rate Chart. Credit Tracker: the record shared with a Customer showing available and consumed Credits. Customer: a User who avails Services through the Platform. Customer Content: files and materials a Customer uploads to receive Services, such as logos, brand guidelines, brand assets, and briefing materials. Designer: an individual, whether employed or engaged by the Company, who provides creative Services through the Platform. Enterprise Plan: a customised plan for higher-volume and time-sensitive requirements, governed by a separate agreement. Input: data, materials, and information a User provides to the Company to enable the Services. Organization Account: an Account created in the name of an entity for use by multiple Users. Paper Contract: any separate written agreement, order form, or statement of work signed between the Company and a User. Plan: the combination of Services and usage limits offered under Subscription, Pay-as-you-Go, or Enterprise models. Rate Chart: the schedule of Credit costs for different Deliverables, available on the Platform’s pricing page. Services: the creative services provided through the Platform, as described in Clause 3 and in our published Scope of Service, as updated from time to time. Turnaround Time or TAT: the estimated time to deliver a Creative. User or you: any individual or entity that accesses the Platform or avails a Service.

Your continued use of the Platform is subject to the prevailing Terms, which the Company may update from time to time. We will notify you of changes in accordance with Applicable Law by posting the updated Terms on the Platform with a revised date. If you continue to use the Platform after updated Terms are published, your continued use will be taken as acceptance of the changes. Any reference to these Terms means the most recent version available on the Platform.

3.1 Overview. Doodl Space is an on-demand creative-as-a-service company. We provide a Platform and creative Services that receive your requirements and deliver original creative work based on the specifications you provide, subject to the Plan you have chosen.

3.2 Plans. The Services are offered under the following models, and the specific inclusions, usage limits, and pricing for each are set out on the Platform:

• Subscription Plan (Clause 4)
• Pay-as-you-Go Plan (Clause 5)
• Enterprise Plan (Clause 6)

3.3 Scope and limitations. The categories of Services we currently offer, and the request types we do not support, are described in our published Scope of Service, which is incorporated into these Terms by reference and which we may update from time to time. Content writing and copywriting are outside the scope of our Services, and you are responsible for providing the content to be used in your Deliverables. The Services may change at the Company’s discretion, and we may add, modify, or remove features and categories from time to time.

4.1 Bandwidth. Each Subscription Plan provides a capped daily Bandwidth, currently in the range of approximately 2 to 2.5 hours of design time per day, as specified for your Plan. Bandwidth is allocated on a daily basis and does not accumulate or roll over to another day, cycle, Plan, or Account.

4.2 Outputs are estimates, not guarantees. Any estimated weekly or periodic outputs we share are illustrative examples based on historical averages, and are provided only to indicate what a Plan can typically deliver. They are not a guarantee of any specific volume of Deliverables. Actual output depends on factors including the timeliness and clarity of your briefs, the complexity of your requests, the length or volume of the output, and the number of revisions.

4.3 Utilisation. To make full use of your Bandwidth, you are responsible for raising requests in a timely manner. Bandwidth that is not utilised in a given period is not carried forward and is not refundable.

5.1 Credit model. The Pay-as-you-Go Plan operates on prepaid Credits, where one Rupee equals one Credit. Credits are consumed based on the Rate Chart available on the Platform’s pricing page. The number of requests we work on per day can scale with the number of your open requests.

5.2 Purchase. Credits are purchased in advance, subject to a minimum purchase as specified on the Platform. A Credit Tracker will be shared with you to show your available and consumed Credits.

5.3 Validity. Credits are valid for one year on a rolling basis from the date of purchase. If you wish, you may adjust remaining Credits against a Subscription purchase in your next billing cycle by informing the Doodl Space team, or through the Platform if that feature is enabled for you.

5.4 Revisions. For Pay-as-you-Go Deliverables, revisions are available within the revision window specified for the Deliverable (currently up to 7 days). After that window, an additional period may be added at a charge equal to 30% of the applicable project cost.

The Enterprise Plan is designed for higher, customised volumes and time-sensitive support, which may include real-time Bandwidth, on-demand access to the design team, and priority support channels.

6.1 Term. The Enterprise Plan is available only as a quarterly or annual commitment, as selected at the time of purchase. Unless cancelled in accordance with Clause 6.3, the Plan renews automatically for a further term of the same duration.

6.2 Governing agreement. Enterprise engagements are governed by a separate Paper Contract and, where applicable, a service level agreement, the terms of which prevail over these Terms to the extent of any conflict.

6.3 Cancellation and notice. Either party may cancel the Enterprise Plan by giving the other at least 30 (thirty) days’ prior written notice. Where such notice is given at least 30 days before the end of the current term, the Plan will not renew and will end at the close of that term. Fees already paid for the current term are non-refundable, and any committed fees for the current term remain payable. If the Company terminates the Plan for convenience during a term, the Company will refund the pro-rata unused portion of any prepaid fees for that term. This Clause 6.3 applies to the Enterprise Plan in place of the cancellation timing in Clause 11.

Turnaround Time is an estimate and depends on the complexity of the request, the clarity of the brief, the length or volume of the output, and the number of revisions. Turnaround Time and Bandwidth are calculated on working days and exclude weekends, public holidays, and the Company’s announced holidays and leave. Our current holiday calendar is published separately on the Platform or our help centre. We do our best to accommodate priority items and your timelines, and we suggest you do not use the Services for time-sensitive projects unless agreed in advance.

8.1 Eligibility. You may create an Account only if you can form a legally binding contract under Applicable Law and are at least 18 years of age or the age of majority in your jurisdiction. The Platform is intended for business use.

8.2 Registration. To use the Platform, you must create an Account and provide accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your Account. You must notify us promptly of any unauthorised use. The Company does not permit the use of personal email addresses for the creation of Customer or Organization Accounts.

8.3 Organization Accounts. A User who creates an Organization Account represents that they have authority to bind the entity. That User (the “Super Admin”) may appoint or remove other Users and Managers. The Company is not responsible for actions taken by Super Admins within an Organization Account.

You agree to provide accurate briefs, timely Inputs, and any materials reasonably necessary for us to deliver the Services. You confirm that you own or have the necessary rights to any Input you provide, and you grant us a worldwide, royalty-free, non-exclusive licence to use the Input solely to deliver the Services. Upon receiving Deliverables, you agree to review them and to notify us of any errors or omissions. You are responsible for the accuracy and legality of the content and Input you provide.

10.1 General. You agree to pay the fees for the Services in accordance with the pricing and payment terms presented to you on the Platform or in a Paper Contract. Our Services are prepaid by default, unless a partial or post-paid arrangement is agreed in writing. Payment is due as stated on the invoice or as agreed in a Paper Contract.

10.2 No card data stored. The Company does not collect or store your payment card details. Card payments are processed by our billing provider and PCI-DSS-compliant payment gateways. You may be asked to enter into a Paper Contract for certain engagements.

10.3 Disputes. If you wish to dispute any invoice, you must notify us in writing within 5 (five) days of the invoice date. If no dispute is raised within this period, the invoice will be treated as accepted and undisputed.

10.4 Late payment and suspension. Overdue amounts may attract interest at 1.5% per month, or the maximum permitted by Applicable Law, from the due date until payment is realised. The Company may suspend the Services, Bandwidth, and Credits across your Account while any amount remains overdue. If an Account is referred for recovery, you agree to bear reasonable collection, legal, and arbitration costs.

10.5 Ownership pending payment. Ownership of, and the right to use, the Deliverables (and the release of final and source files) pass to you only upon realisation of full payment for the relevant Services. Until full payment is realised, the Company retains ownership of the Deliverables, and any use of unpaid Deliverables in your business is unauthorised.

The following terms apply only to Customers who are located in, or registered in, India. They do not apply to international Customers.

GST. Customers registered under the law of India are liable to pay Goods and Services Tax on top of the applicable fees, currently at 18%. TDS. Where required, you may deduct Tax Deducted at Source at the applicable rate (currently 10% under Section 194J) and remit the balance. You must furnish a valid TDS certificate (Form 16A) within the statutory timelines. If you deduct TDS but fail to deposit it with the authorities or to provide a valid certificate, the deducted amount will be treated as an outstanding amount payable by you to the Company.

MSME status and delayed payments (applicable to Clients in India only). The Company, Quarkfarm Communications Private Limited, is a registered Micro enterprise under the Micro, Small and Medium Enterprises Development Act, 2006 (the “MSMED Act”), holding Udyam Registration No. UDYAM-GJ-01-0147450. Payments due to the Company from Customers in India are governed by the MSMED Act, in addition to these Terms.

(a) Prepaid default preserved. The Services are prepaid by default under Clause 10.1. Nothing in this clause requires the Company to extend any credit period. The payment periods in sub-clause (b) apply only where the Company has agreed in writing to invoice-based or credit payment.

(b) Payment period. Where the Company has agreed to credit payment, you shall make payment on or before the date agreed in writing, which shall not exceed 45 (forty-five) days from the day of acceptance or deemed acceptance of the Services, as determined under the MSMED Act. Where no such period is agreed in writing, payment shall be made within 15 (fifteen) days from the day of acceptance or deemed acceptance.

(c) Interest on delayed payment. If you fail to make payment within the applicable period in sub-clause (b), you shall be liable to pay compound interest, with monthly rests, at three times the bank rate notified by the Reserve Bank of India, calculated from the appointed day until the date of actual payment, in accordance with Section 16 of the MSMED Act. For Customers in India, this interest applies in place of the interest rate in Clause 10.4. The Company’s other rights and remedies, including the suspension rights in Clause 10.4, continue to apply.

(d) Dispute resolution for delayed payment. Any dispute regarding the amount due or interest payable under this clause may be referred by the Company to the Micro and Small Enterprises Facilitation Council under Section 18 of the MSMED Act, in addition to the dispute resolution mechanism in Clause 24.

Fees are non-refundable, and no refund is provided for any unused portion of a Subscription. To avoid being billed for the next cycle, you must cancel your Subscription at least one business day before renewal, using the cancellation option on the Platform or by sending written cancellation to info@doodlspace.com. This clause applies except where non-waivable consumer-protection law requires otherwise. Further details are set out in our Refund and Cancellation Policy.

The Company may offer free trials and may modify or terminate access to a free trial at its discretion. Any creative outputs delivered during a free trial remain the property of the Company until the Customer subscribes to a Plan and makes full payment, upon which ownership transfers as set out in Clause 13. Customers who cancel a free trial may not be eligible for future free trials.

13.1 Ownership of Deliverables. Subject to your compliance with these Terms and your payment in full for the relevant Services, you will be the owner of the final Deliverables we create for you, including the intellectual property rights in them. Ownership transfers to you upon realisation of full payment, as set out in Clause 10.5.

13.2 Company IP. The Platform, and all content, software, trademarks, designs, and other intellectual property that is owned by or licensed to the Company, are the exclusive property of the Company or its licensors. No rights are granted to you except as expressly set out in these Terms.

13.3 Pre-existing and licensed content. In the course of providing the Services, we may incorporate pre-existing materials and third-party licensed assets, such as stock images, illustrations, audio, fonts, and video (“Licensed Content”), which are owned by or licensed to the Company or its licensors. Your Deliverable may include such Licensed Content, and your rights in that Licensed Content are limited to its use as incorporated within the Deliverable. You are granted a perpetual, limited, royalty-free, non-transferable, non-sublicensable, worldwide licence to use the Licensed Content only as part of the Deliverable. You may not extract, resell, redistribute, or separately license any Licensed Content.

13.4 Extended uses. Standard stock and third-party licences do not cover every use. Certain uses, such as reselling the Deliverable, use on merchandise for resale, or very high-volume or broadcast distribution, may require you to obtain an extended or separate licence directly from the relevant provider. If you intend to use a Deliverable for any such purpose, you must inform us before delivery so that we can help ensure the appropriate licences are in place. The Company is not responsible for uses of a Deliverable that go beyond the scope of the licences granted.

13.5 AI-assisted and AI-generated content. Some Services and Deliverables may be created or assisted using artificial intelligence tools (“AI Content”). You acknowledge and agree that:

• we may use AI tools to produce or assist in producing Deliverables, and you may specify if you do not wish AI to be used for a particular request;
• purely AI-generated material may not be eligible for copyright protection or registration in some jurisdictions, and while we assign to you whatever rights we hold in the Deliverable, we cannot guarantee exclusive copyright or registrability in any purely AI-generated elements;
• AI outputs may be similar to outputs generated for others, and we do not warrant that AI-generated elements are unique or exclusive to you;
• we will not input your confidential materials into public AI tools in a manner that trains those tools on your data, and will use appropriate settings for confidential work; and
• you are responsible for reviewing AI Content, for ensuring it is suitable for your intended use, and for complying with any Applicable Law requiring the disclosure or labelling of AI-generated content.

You must not use AI Content for deceptive or unlawful purposes, including impersonation of real persons.

13.6 Portfolio rights. You grant us a non-exclusive, worldwide, royalty-free licence to use your Deliverables to showcase our work in our portfolio and marketing (“Portfolio Licence”). This licence applies only after a period of 15 days from delivery, and only to non-confidential Deliverables that you have already published publicly. We will never publish confidential content or materials provided to us in confidence. Where a category of work we wish to showcase typically contains confidential information, we will anonymise the work and replace such content with dummy content so that no confidential information is disclosed. Published portfolio work may include your logo. You may request removal or revoke the Portfolio Licence at any time by written notice to info@doodlspace.com, after which we will cease further use, although Deliverables already published by others may remain available.

13.7 Feedback. If you provide suggestions or feedback about the Services, you grant us the right to use it for any purpose without compensation or obligation of confidentiality.

13.8 Third-Party Data and Residue. Third-party data provided to us by you remains your responsibility as to its authenticity and rights to use. The Company remains free to use the general know-how and skills developed during the provision of the Services (“Residue”), provided that Residue does not include any of your Deliverables or confidential information.

We treat Customer Content and any materials you share with us in confidence, and we use them only to deliver the Services. We will not disclose your confidential materials to third parties except to Designers and service providers who need them to deliver the Services and who are bound by confidentiality obligations, or where required by law. This includes our handling of confidential materials in connection with AI tools, as set out in Clause 13.5. For enterprise, EU, UAE, and other Customers who require it, we can enter into a separate data processing agreement.

The Company acts as the intermediary between the Designer and the Customer. The Customer agrees not to circumvent the Platform or to transact directly with a Designer in relation to any assignment, and to inform the Company if a Designer proposes payment or contact outside the Platform.

You agree not to use the Services in any way that violates Applicable Law or these Terms. Without limitation, you shall not, and shall not permit any third party to: infringe the intellectual property or other rights of any person; upload unlawful, harmful, or objectionable content; reverse engineer, decompile, or attempt to derive the source code of the Platform; use bots, scrapers, or automated means to access the Platform; interfere with the operation or security of the Platform; or use the Services to build a competing product. The Company may disable content or suspend Accounts that it reasonably believes violate these Terms, and may preserve records for the period required by Applicable Law.

Doodl Space and its Designers use industry-standard, appropriately licensed design tools and commercially licensed stock assets to deliver the Services. While using the Services, you may interact with third-party services, which are governed by their own terms, and the Company does not endorse or take responsibility for them.

You consent to being contacted by us via telephone, email, SMS, WhatsApp, or other methods for purposes relating to your Account, the Services, and feedback. You agree that electronic signatures and electronic notices carry the same legal validity as handwritten signatures and paper notices, to the fullest extent permitted by Applicable Law. Notices relating to payments or these Terms will be sent to your Account or email and will be deemed received one day after being sent.

Our website at doodlspace.com (the “Website”) is provided for general information about the Company and its Services. By accessing or browsing the Website, you agree to these Terms to the extent they apply to your use of the Website, whether or not you create an Account.

(a) Informational purpose. The content on the Website, including descriptions of Services, pricing indications, and any resources or rate charts, is provided for general information only. It does not constitute a binding offer, professional advice, or a warranty, and it may be updated or withdrawn at any time without notice. Where a Service is availed, the specific terms of that Service, your Plan, and any Paper Contract will govern.

(b) Website content. The Website and all its content, including text, graphics, logos, layouts, and design, are owned by or licensed to the Company and are protected by applicable intellectual property laws. You may view and use the Website for your own personal and business reference, but you may not copy, reproduce, republish, or exploit any part of the Website except as expressly permitted or with our prior written consent.

(c) Acceptable use of the Website. You agree not to use the Website in any way that is unlawful, that interferes with its operation or security, or that involves scraping, data harvesting, or automated access, in line with Clause 16.

(d) External links. The Website may contain links to third-party websites or resources. We provide these for convenience only, do not control or endorse them, and are not responsible for their content, availability, or privacy practices. Accessing any linked website is at your own risk.

(e) No warranty for Website availability. The Website is provided on an “as is” and “as available” basis. We do not warrant that it will be uninterrupted, error-free, or free of harmful components, and the disclaimers and limitations in Clauses 20 and 21 apply to your use of the Website.

THE SERVICES AND DELIVERABLES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, TO THE FULLEST EXTENT PERMITTED BY LAW. We do not warrant that the Services will be uninterrupted or error-free, that any specific volume of output will be produced, or that AI-generated elements will be unique. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY AND ITS DIRECTORS, EMPLOYEES, AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR OPPORTUNITY. THE COMPANY’S TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO THE COMPANY FOR THE SERVICES IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

You agree to defend, indemnify, and hold harmless the Company and its affiliates and their personnel from any claims, losses, and expenses, including reasonable legal fees, arising out of your use or misuse of the Services, your Input, your infringement of third-party rights, or your violation of these Terms or Applicable Law.

These Terms remain in effect while you use the Platform. The Company may modify, suspend, or discontinue any part of the Platform or Services, with notice where reasonably practicable. We may terminate or suspend your Account for breach of these Terms. Upon termination, your right to use the Services ends, and sections that by their nature should survive, including accrued payment obligations, confidentiality, disclaimers, and limitations of liability, will survive.

These Terms are governed by the laws of India. Subject to the arbitration provisions below, the courts at Ahmedabad, India shall have exclusive jurisdiction. If the parties fail to resolve a dispute amicably within 30 days of consultation, the dispute shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator, with the seat and venue of arbitration at Ahmedabad, India, and proceedings conducted in English. To the extent permitted by law, and except where non-waivable law provides otherwise, each party waives any right to bring or participate in a class action.

For any discrepancy or grievance relating to the Services, the Platform, or these Terms, you may contact our Grievance Officer:

Each grievance may be assigned a ticket number that can be tracked on the Platform.

The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from any cause beyond its reasonable control, including a pandemic or widespread outbreak of infectious disease, acts of God, natural disaster, war, civil unrest, government action, failure of utilities or telecommunications, or failure of third-party services. During such an event, the Company’s obligations will be suspended for the duration of the event.

These Terms, together with any Paper Contract and the policies referenced here, are the entire agreement between you and the Company regarding the Services. In the event of any conflict between these Terms and a Paper Contract, the Paper Contract shall prevail to the extent of the conflict. If any provision is found unenforceable, it will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in effect. No agency, partnership, joint venture, or employment relationship is created by these Terms. You may not assign these Terms without our prior written consent, and we may assign them without consent. Our failure to enforce any right is not a waiver of that right.